Welcome to our Frequently Asked Questions!
Below you’ll find answers to the most common questions about ordering, shipping, catering, delivery, storage, and more.

Ordering & General Questions

1. How do I place an order?

Simply browse our website, add your favorite items to your cart, and check out. You will receive an email confirmation with your order details.

2. Do I need to create an account to place an order?

No. You can checkout as a guest or create an account for faster future ordering.

3. How far in advance should I place my order?

For most items, we recommend ordering 5-7 days in advance.
For catering and custom orders, please allow at least 14 days depending on the size and type of event.

4. Can I schedule my order for a future date?

Yes! During checkout, you can add a note specifying a preferred pickup or delivery date (based on availability).

5. Do you offer custom orders?

Yes! We offer custom cakes, cupcakes, desserts, and catering.
Fill out our Catering Order Form or contact us with your ideas.

6. What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, Zelle, CashApp, Venmo, Klarna, AfterPay and Affirm.

7. Can I make changes to my order after placing it?

We can make changes if your order has not yet been prepared.
Please contact us as soon as possible.

Shipping, Delivery & Pickup

8. Do you ship nationwide?

Certain products ship nationwide (like Cake Jars), while others are available for local pickup or local courier delivery only.
Each product page clearly indicates whether shipping is available with a label that reads “ship” in bottom right hand corner of the product image.

9. Which products can be shipped?

Products marked with a “ship” badge are eligible for shipping.
Perishable or delicate items are pickup/delivery only.

10. How long does nationwide shipping take?

Orders usually ship within 5–7 calendar days. Transit times vary by location, generally 3–5 business days.

11. Do you offer overnight or expedited shipping?

Yes, upon request. Please be sure to add a note on the Checkout page when placing your order.

12. Do you deliver locally in NYC?

Yes! We offer local courier delivery in Brooklyn, NY and surrounding areas.
Delivery options show during checkout after entering your address.

13. Where is local pickup located?

Pickup is available in Brooklyn, NY 11234. The exact pickup address and instructions are provided after checkout.

14. What if my shipped order arrives damaged?

Please email us with photos within 24 hours and we’ll be happy to help resolve the issue.

15. Do you ship on weekends or holidays?

We ship Monday–Friday. Weekend and holiday shipping depends on the carrier’s schedule.

Catering Questions

16. Do you offer catering for events?

Yes! We cater birthdays, baby showers, corporate events, weddings, and more.

17. How far in advance should I book catering?

We recommend booking 2–4 weeks in advance, especially for large events.

18. Do you deliver catering orders?

Yes, catering orders can be delivered locally within NYC. Fees vary based on distance.

19. Can you accommodate dietary restrictions?

We offer options for some dietary needs (when available), but cannot guarantee a nut-free or allergen-free kitchen.

20. Do you provide setup for catering events?

Setup may be available for larger events — contact us with your event details to confirm.

Product & Allergy Information

21. Do your products contain nuts, dairy, eggs, or gluten?

Many items may contain these ingredients.
While some items are made without certain allergens, we are not an allergen-free facility.

22. How should I store my Cake Jars?

Cake Jars should be refrigerated upon arrival and enjoyed within 5 days.
They can also be frozen for longer storage (up to 3 months).

23. How long do your pastries and cakes stay fresh?

Most items stay fresh for 2–3 days at room temperature and up to a week when refrigerated.

24. Do you include heating or serving instructions?

Yes! Products that need reheating or special handling include instructions inside the packaging or on the product page.

Order Issues & Support

25. I didn’t receive my order confirmation email. What should I do?

Check your spam/junk folder.
If it’s not there, contact us and we’ll resend it.

26. What if my delivery arrives late?

Shipping times may vary due to carrier delays, weather, or peak season. We monitor shipments and will assist if any issues arise.

27. Can I cancel my order?

Orders can be canceled before preparation begins.
Once we start baking or preparing, the order cannot be canceled.

28. What if I entered the wrong shipping address?

If the order hasn’t shipped yet, we can fix it.
Once shipped, we’re unable to reroute the package.

Refunds, Policies & Customer Service

29. Do you accept returns or offer refunds?

If there’s an issue with your order, please reach out and we’ll make it right.

Please review our Refund Policy here.

30. How can I contact customer service?

You can reach us anytime through our Contact Us page or by sending us a text message or calling us.
We typically respond within 24 hours.